I haven’t received any offers.
Check that your photos show the full load, your category is accurate and your dates allow time for collectors to respond. Coverage varies by area. Contact support if your listing needs help.
I need to change my collection.
Open the booking and request a new date or time. The other party must accept a proposed change. The original arrangement stays in place until the change is accepted.
I need to cancel.
Open your booking to see the available options. Customer cancellation is free at least 48 hours before the collection start. Once a collection has started, use Report a problem to request a review rather than cancelling.
The collection wasn’t completed as agreed.
Do not confirm completion if the agreed work remains unresolved. Report the problem in your booking and explain what happened. Tell the support team what photos or records you have so they can explain how to provide them.
My collector documents are expiring.
Upload replacements in your collector profile. Documents need review before they count as verified. Services requiring expired or overdue evidence are blocked until the requirements are met.
Keep your booking protected.
Keep booking discussions and payments on the marketplace. Never send a card number, password or account verification code in a message. Use the secure payment journey from your dashboard.
Contact us.
support@yorkshirewaste.com. Include your booking reference if you have one; do not include payment card details.